These Terms of Use (“Terms”) govern the access or use of applications, websites, content, products, and services (the “Services”) made available by TRUCK4ME LIMITED, a private limited liability company established in Ghana, having its offices at 30 St. Johns Street, Achimota, Accra (“Truck4Me”). The Terms enlisted apply to any individual, company or entity who uses any of our products or services.
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Truck4Me. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Truck4Me may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. Truck4Me reserves the right to amend the Terms related to the Services from time to time. Amendments will be effective immediately once such updated Terms is published at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such publication constitutes your consent to be bound by the Terms, as amended.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services
Our collection and use of personal information in connection with the Services is as provided in Truck4Me’s Privacy Policy located at https://www.alovroom.com/privacy. Truck4Me may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider (including a transportation network company driver) and such information or data is necessary to resolve the complaint, dispute or conflict.
The Services constitute a technology platform (“aloVroom”), that enables users of mobile applications or websites provided as part of the Services (each, an “Application”) to arrange and schedule transportation and/or logistics services with independent third party providers of such services, including independent third party transportation providers and independent third party logistics providers under agreement with Truck4Me or certain of Truck4Me’s affiliates (“Third Party Providers”). Unless otherwise agreed by Truck4Me in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.
The Services and all rights therein are and shall remain Truck4Me’s property or the property of Truck4Me’s licensors. These Terms nor your use of the Services neither convey nor grant to you any rights
Subject to your compliance with these Terms, Truck4Me grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to
You may not
You acknowledge that portions of the Services may be made available under Truck4Me’s various brands or request options associated with transportation or logistics, including the transportation request brands currently referred to as “aloVroom,” “aloVroom-Bike”, “aloVroom-Tri”, “aloVroom-Reg”, “aloVroom-EX”, “aloVroom-CORP, “aloVroom-LUX”, “aloVroom-DEL,” and “aloVroom-TP”. You also acknowledge that the Services may be made available under such brands or request options by or in connection with
The Services may be made available or accessed in connection with third party services and content (including advertising) that Truck4Me does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Truck4Me does not endorse such third party services and content. Moreover, in no event shall Truck4Me be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android, or Microsoft Windows respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Truck4Me does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
All Charges are due immediately and payment will be facilitated by Truck4Me using the preferred payment method designated in your Account, after which Truck4Me will send you a receipt by email or confirmation of receipt via text message or in-app notification. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Truck4Me may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and Truck4Me, Truck4Me reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Truck4Me’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Truck4Me will use reasonable efforts to inform you of Charges that may apply, if you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
As between you and Truck4Me, Truck4Me reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Truck4Me’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Truck4Me will use reasonable efforts to inform you of Charges that may apply, if you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee. This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Except with respect to taxicab transportation services requested through the Application, Truck4Me does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Truck4Me (on Truck4Me’s website, in the Application, or in Truck4Me’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that Truck4Me provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TRUCK4ME DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, TRUCK4ME MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. TRUCK4ME DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
TRUCK4ME SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF TRUCK4ME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TRUCK4ME SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF
You agree to indemnify and hold Truck4Me and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with:
You understand and agree that it is your responsibility to ensure that you remove your property from the vehicle of a Third Party Provider when disembarking. Should you leave your property in the vehicle of a Third Party Provider, the Third Party Provider may hand over your property to you, Truck4Me or to the Truck4Me local service entity. Whilst you may expect Third Party Providers to hand over your property to you, the offices of Truck4Me or the Truck4Me local service entity, Truck4Me or the Truck4Me local service entity shall not be held liable in the event of the Third Party Provider not handing over your property as expected. Moreover, Truck4Me or the Truck4Me local service entity shall not be liable for the loss or damage to your property whilst it is in transit. Whilst Truck4Me or the Truck4Me local service entity will take reasonable steps to establish the owner of property left in a Third Party Provider’s vehicle if returned to the offices of Truck4Me or the Truck4Me local service entity, when your property is in Truck4Me’s or the Truck4Me local service entity’s possession, you understand and agree that:
Ghana is our country of domicile. The laws of the Republic of Ghana shall govern any dispute to these terms and conditions as the use of this application. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your listing, shipping, transporting, and solicitation of offers to ship and transport items. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
Disputes between you and Truck4Me Limited regarding our services should be reported to info@truck4me.africa. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Ghana. We will use our best effort to attempt resolutions to any disputes you have with us. Because we are a neutral venue (as explained above), we are not responsible for resolving any disputes between you and members regarding services. If you report a dispute to Truck4Me Limited, we will use our best effort to help both parties communicate; however, all disputes must be resolved directly between you and members. Therefore, if we are contacted by a member who claims to have a dispute with you regarding the services and they request your contact information (including but not limited to any of your provided phone numbers and/or addresses) to settle the dispute, you expressly authorize us to release your provided contact information to the customer and you agree to release us from any and all liability associated therewith. We encourage you to report all member-to-member disputes to law enforcement officials or a certified mediation or arbitration entity. We do not specifically endorse any such third-party mediation or arbitration entity. When appropriate, we also encourage you to report disputes involving fraud, theft, or other criminal activity to the appropriate law enforcement agencies
As a result of the performance of this Agreement and whether due to any intentional or negligent act or omission, we may disclose to you or you may otherwise learn of or discover, our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods and applications, or other aspects of our business (Our Information). You hereby agree and acknowledge that any and all of our information is confidential and shall be our sole and exclusive intellectual property and proprietary information. You agree to use Our Information only for the specific purposes as allowed by the performance of this Agreement. Any disclosure of Our Information to a third party specifically including a direct competitor is strictly prohibited and will be vigorously challenged in a court of law. All obligations contained herein shall survive the termination of this Agreement. Furthermore, you acknowledge that our information is proprietary, confidential and extremely valuable to us, and that we would be materially damaged by your disclosure of Our Information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this confidentiality obligation, and that we shall be entitled to injunctive relief.
Truck4Me reserves the right to keep all records of any and all transactions and communications between you and other members for administration purposes.
During the term of this agreement, you shall not solicit to hire nor hire our employees of whom you become aware of through the performance of this Agreement. Furthermore, you shall not otherwise interfere with any of our other business relationships including those with our members.
You represent and warrant that you, and any individuals associated with you who will perform the services, have not been convicted of a felony. Furthermore, you represent or warrant that there are currently no legal proceedings; criminal, civil or administrative, instituted against you that will prevent you from performing the services.
Truck4Me always want to receive messages and feedback from Truck4Me Limited’s members and welcome any comments regarding our platform. However, Truck4Me Limited’s policy does not allow us to accept or consider ideas, suggestions, or proposals other than those we specifically request. The intent of this policy is to avoid the possibility of future misunderstandings when new functionality and features developed internally by Truck4Me Limited might be similar or even identical to your idea. If you do send Truck4Me Limited an unsolicited suggestion, idea, or proposal, or if you send, at the request of Truck4Me Limited, a comment or suggestion to improve the website or mobile platforms (for example, through Discussion Boards or via email) (collectively, the Submission), Truck4Me will consider the Submission to be non-confidential and non-proprietary. Truck4Me Limited shall have no obligations concerning the Submission, contractual or otherwise (including but not limited to an obligation to keep the Submission confidential), and shall not be liable for any use or disclosure of any Submission. Truck4Me Limited shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to you.
The Truck4Me Limited website and mobile platforms contain copyrighted material, inventions, know how, potential patentable business method material, design logos, phrases, names, logos or HTML Code (Intellectual Property Content) all of which, unless otherwise indicated and/or provided pursuant to a third-party license, are our sole property and we retain all appurtenant rights, interests and title thereto. We also claim ownership rights under the copyright and trademark laws with regard to the `look``, `feel`, `appearance` and `graphic function` of this website and mobile application including but not limited to its colour combinations, sounds, layouts and designs. You agree and acknowledge that your use of this website and mobile application does not confer upon you any license or permission to use our (or any third party`s) Intellectual Property Content. You shall not reproduce, modify, display, sell, or distribute the Intellectual Property Content, or use it in any other way for public or commercial purpose. All other trademarks, service marks and copyrights are held by their rightful owners.
You may not assign or transfer these Terms in whole or in part without Truck4Me’s prior written approval. You give your approval to Truck4Me for it to assign or transfer these Terms in whole or in part, including to: